Gabjee Privacy Policy

1 Introduction

This Privacy Policy describes how Gabjee ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the Gabjee online casino and sports betting platform at gabjee.app.

Gabjee is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. By registering a Gabjee account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy.

2 Data We Collect

Gabjee collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

Registration Data

When you create a Gabjee account, we collect your full name, date of birth, email address, and mobile phone number. This information is required to open and operate your account. Without it, we cannot provide you with access to the Gabjee platform.

Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to verify your age, Gabjee may request a copy of a government-issued identity document such as a National ID card or passport. We may also request proof of your payment method. This data is used solely for verification purposes.

Payment Data

When you make a deposit or request a withdrawal via bKash or Nagad, Gabjee records the transaction reference, amount, date, and the mobile number associated with your payment account. Gabjee does not store full payment credentials — payment processing is handled by the respective mobile financial service providers.

Usage & Activity Data

Gabjee automatically collects data about how you use the platform. This includes the games you play, bets you place, session duration, pages visited, and features accessed. This data helps us improve the platform and personalise your experience.

Technical Data

We collect technical information from your device when you access Gabjee, including your IP address, browser type and version, operating system, device type, and screen resolution. This data is used for security monitoring, fraud prevention, and platform optimisation.

3 How We Use Your Data

Gabjee uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described here. The primary ways we use your personal information are:

• Account management: To create, maintain, and manage your Gabjee account, including processing deposits and withdrawals, updating your account details, and communicating important account information.
• Identity verification: To verify your age and identity in compliance with our KYC obligations, and to confirm that payment methods belong to you.
• Platform operation: To deliver the casino games, sports betting markets, and other features of the Gabjee platform to you reliably and correctly.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Gabjee platform and its players.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the Gabjee support team.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements, and to respond to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that improve the Gabjee experience for all players.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate, in line with our commitment to player welfare.
• Marketing communications: Where you have given your consent, to send you promotional offers, bonus notifications, and news about Gabjee. You can withdraw this consent at any time.

4 Legal Basis for Processing

Gabjee processes your personal data on the following legal grounds:

Contractual Necessity

Most of the data processing Gabjee carries out is necessary to perform the contract between you and Gabjee — that is, to operate your account, process your transactions, and deliver the platform services you have signed up for. Without this processing, Gabjee cannot provide you with its services.

Legal Obligation

Gabjee is required by law to collect and retain certain data, including identity verification records and transaction histories, to comply with anti-money laundering regulations and other applicable legal requirements. This processing is mandatory and cannot be opted out of.

Legitimate Interests

Gabjee processes some data on the basis of its legitimate interests, including fraud prevention, platform security, and improving the quality of the service. Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms.

Consent

Where Gabjee processes your data for marketing communications or optional personalisation features, we do so on the basis of your consent. You can withdraw your consent at any time by contacting our support team. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Data Sharing

Gabjee does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

Gabjee works with trusted third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad), identity verification services, cloud hosting providers, and customer support tools. These providers are contractually required to handle your data securely and only for the purposes Gabjee specifies.

Game Providers

The casino games available on Gabjee are supplied by third-party game developers. When you play a game, limited technical data (such as a session token and game result) is exchanged with the game provider to deliver the game correctly. Game providers do not receive your full personal profile.

Legal & Regulatory Authorities

Gabjee may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required by law, or where we believe disclosure is necessary to protect the rights, property, or safety of Gabjee, its players, or the public.

Business Transfers

In the event that Gabjee undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply going forward.

6 Cookies & Tracking

Gabjee uses cookies and similar tracking technologies on the gabjee.app website and mobile platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Help us understand how players navigate the Gabjee platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you do not have to re-enter them each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect the functionality of the Gabjee platform and may prevent you from logging in or completing transactions.

7 Data Security

Gabjee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

Technical Measures

• SSL/TLS encryption: All data transmitted between your device and Gabjee's servers is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within Gabjee's systems is restricted to authorised personnel on a need-to-know basis. Access logs are maintained and reviewed regularly.
• Secure servers: Gabjee's data is hosted on servers with physical and logical security controls, including firewalls, intrusion detection systems, and regular vulnerability assessments.
• Password hashing: Account passwords are stored using one-way cryptographic hashing. Gabjee staff cannot view your password in plain text.

What You Can Do

Security is a shared responsibility. You can help protect your Gabjee account by using a strong, unique password, enabling any available two-factor authentication, and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact Gabjee support immediately at [email protected].

8 Data Retention

Gabjee retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by our legal obligations and legitimate business needs. The specific retention periods we apply are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure. Copies are securely deleted once the retention period expires.
• Support communications: Retained for up to 3 years from the date of the last communication, to assist with dispute resolution and service improvement.
• Usage and analytics data: Aggregated and anonymised data may be retained indefinitely for platform improvement purposes. Individually identifiable usage data is retained for up to 2 years.

When data is no longer required, Gabjee securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9 Your Privacy Rights

As a Gabjee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of the personal data Gabjee holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request that Gabjee delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that Gabjee restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where Gabjee processes your data on the basis of consent (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You have the right to object to processing carried out on the basis of Gabjee's legitimate interests. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests.

10 Children's Privacy

The Gabjee platform is strictly for adults aged 18 and over. Gabjee does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a Gabjee account or provided personal information to us, please contact our support team immediately at [email protected].

Upon receiving a verified report of a minor's account, Gabjee will immediately suspend the account, delete the associated personal data, and return any deposited funds to the payment source. Gabjee takes underage gambling extremely seriously and cooperates fully with parents, guardians, and relevant authorities in such cases.

11 Updates to This Policy

Gabjee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the updated policy takes effect.

The updated Privacy Policy will always be available on this page with a revised "last updated" date at the top. We encourage you to review this page periodically to stay informed about how Gabjee protects your personal information. Continued use of the Gabjee platform after an updated policy has been published and notified constitutes your acceptance of the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Gabjee handles your personal data, please get in touch with our support team:

For responsible gaming concerns, account self-exclusion, or deposit limit requests, please also contact our support team directly so we can ensure your request is handled promptly and correctly. You can learn more on our Responsible Gaming page.